Service Warranty

• Consumable components of the Product, such as brushes, except where damage or defect is due to a failure in materials or workmanship in non-consumable parts of the Product;
• Normal wear and tear or cosmetic damage, including but not limited to scratches, dents, and broken plastic;
• Non-Roborock products, even if bundled or sold with the Product;
• Products whose labels or serial numbers have been altered, defaced, made illegible, or removed.
• Products that are lost or stolen after purchase.

• Misuse, accidents (such as collisions, fire, liquid exposure), neglect, abuse, excessive stress, unauthorized modifications or repairs, improper installation or wiring,improper storage, use of incompatible parts and accessories, or any alterations of the Product not approved by Roborock, including but not limited to modifications to the Product or its software by anyone other than Roborock or an authorized service provider;
• The use of, or interaction with, accessories, attachments, or cleaning solutions not manufactured or explicitly approved by Roborock;
• Services performed to the Product by anyone other than Roborock or an authorized service provider;
• Unreasonable or unintended use of the Product, non-adherence to guidelines in Roborock’s manuals, quick start guides, and website, or failure to perform routine maintenance;
• Exposure to extreme environmental conditions, such as high humidity, temperature extremes, or direct sunlight;
• Power surges, electrical outages, or use with incorrect voltage or power supply;
• Use of the Product in a commercial or non-residential setting, unless the Product is explicitly designed and marketed for such use;
• Use of the Product in an outdoor environment unless the Product is specifically designed and marketed for outdoor use;
• Unauthorized software updates, modifications, or alterations;
• Failure to follow the Product's software or firmware update procedures as recommended by Roborock.

Roborock, at its sole discretion, shall either repair, replace the Product with a new or refurbished unit of identical or equivalent functionality, or refund the purchase price of the Product, in the event that the Product fails or underperforms due solely to defects in materials or workmanship within the applicable warranty period. This remedy is subject to the limitations and exclusions set forth in this Limited Warranty.

Throughout the applicable warranty period, Roborock's responsibility for repair or replacement is exclusively limited to parts or products available at the time of the repair or replacement. It is also confined to the Product that manifests a performance failure due to a defect in materials or workmanship. Replacement parts used in the repair of the Products may be new, equivalent to new, or refurbished.

Products repaired or replaced under this Limited Warranty will continue to be covered by this Limited Warranty for either (a) 90 days from the date of the repair or replacement, or (b) the remainder of the original applicable warranty period, whichever duration is longer. Repairs or replacements do not extend the original warranty period nor initiate a new warranty period.

In cases where Roborock opts to replace or refund the Product instead of repair, and when the Product was purchased in conjunction with a complimentary gift, both the Product and the complimentary gift must be returned together to initiate a return process. The processing of a refund or return request will only commence upon the receipt of all items, consistent with the conditions of the original delivery.

When warranty service involves the replacement of a Product or part, the replaced Product or part becomes Roborock’s property and the replacement product or part becomes your property.